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Desktop outsourcing
Desktop outsourcing is the process in which an organization contracts a third party to maintain and manage parts of its IT infrastructure. Contracts vary in depth and can range from Computer hard- and software maintenance to Desktop virtualisation, SaaS-implementations and Helpdesk operation. It is estimated, that 32% of U.S. and Canadian IT organisations make use of desktop outsourcing in 2014. Recent market reports suggest the adoption of BYOD policies to allow the end-user a free choice of devices in their working environment may increase this market share.〔(【引用サイトリンク】url=http://www.itadministrator.de/themen/virtualisierung/111035.html )〕
==Viability==
Justification for desktop outsourcing could include shifting focus and energy to areas of core competency, reducing staffing costs, and the routine maintenance, upgrades, and repairs associated with managing multitudes of PC systems and servers. (Applegate et al. 2007). Managers may also seek desktop outsourcing as a method of simplifying organisational structures to cut costs associated with them. For smaller companies it might also be more viable financially to outsource their desktop at a set price per machine, rather than creating an entire internal IT department. Recent market growth can also be attributed to the decreasing price of hardware, making replacement more favourable than repairs.〔 Possible risks when desktop outsourcing are ensuring continued support for old a unique systems the company depends on, specifically if any of the systems in question were internally developed. This may cause the contractor to be unable to fulfil their contractual obligations, as in the case of the US Navy outsourcing their IT systems to EDS in 2003.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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